Privacy and Cookie Policy

This Privacy Policy ("Privacy Policy") is an integral part of the Terms & Conditions of Shoonyam Earth Pvt Ltd ("Shoonyam Earth", "Us", "Our", "We") and must be read together with them. Capitalised terms not defined here have the meaning given to them in the Terms & Conditions.

www.myindia.fit (the "Platform") is operated and managed by Us. We respect Your right to privacy and adhere to applicable Indian information technology and data protection laws. This Privacy Policy sets out how We collect, store, use, disclose, and protect information (including Personal Information) provided by users of the Platform. This Privacy Policy applies to Personal Information processed by Us through the Platform. Third-party service providers, such as payment gateways and other external services, may process Personal Information in accordance with their own privacy policies and applicable laws.

By accessing or using the Platform, You acknowledge that You have read and understood this Privacy Policy. Where consent is required under applicable law, We will obtain Your consent before collecting or processing Your Personal Information for the relevant purpose.

Type of Information Collected

Information You Provide:
Name, email address, phone number, delivery and billing address, and other information You voluntarily provide while registering, placing an order, or contacting Us.

Age Confirmation:
Information confirming that You meet the minimum age requirement applicable to the Products offered on the Platform.

Payment Information:
Information relating to the payment method and transaction. Payments are processed securely through authorised third-party payment service providers and payment gateways. We do not store complete card details, CVV, UPI PINs, OTPs, or other payment authentication credentials on Our servers. Payment service providers may process payment-related information in accordance with their respective privacy policies and applicable laws.

Automatically Collected Information:
IP address, browser type, device information, cookies, approximate location information, referring pages, and information about Your interaction with the Platform.

Transaction Information:
Order history, products purchased, order value, payment status, date and time of purchase, shipping information, refunds and related transaction details.

Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution, and compliance with applicable legal and regulatory requirements. When Personal Information is no longer required, We will securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

Collection and Use of Information

We use Your information only for the purpose for which it was collected, including to:

• Process and fulfil Your orders, and manage Your account;
• Communicate order confirmations, shipping updates, and customer support responses;
• Personalise and improve Your experience of the Platform;
• Send You promotional offers and updates, where You have consented to receive them;
• Carry out fraud-prevention checks and comply with applicable laws;
• Conduct internal analytics, audits, and research to improve Our Products and services.

Disclosure of Information to Third Parties

We may disclose Your information to trusted third-party service providers, including payment gateways, courier and logistics partners, and IT service providers, solely to enable the services offered through the Platform. We require third-party service providers handling Personal Information on Our behalf to process such information only for authorised purposes and in accordance with applicable contractual and legal requirements.

We may also disclose information where required by law, to protect Our legal rights, to prevent fraud, or in connection with a merger, acquisition, or sale of Our business or assets. We do not sell Your personal information to third parties for their independent marketing use.

We may retain or disclose transaction, account, and other relevant information where necessary to comply with applicable taxation, accounting, payment, fraud-prevention, regulatory, or legal obligations.

Security Practices and Procedures

We have implemented reasonable technical and organisational security measures to protect Your Personal Information against unauthorised access, misuse, alteration, or loss. Access to Your information is restricted to authorised personnel on a need-to-know basis. However, no method of transmission or storage over the internet is completely secure, and We cannot guarantee absolute security.

We will never ask You to share sensitive personal information (such as full card details, passwords, or OTPs) via email or phone call. If You receive such a request claiming to be from Us, please do not respond and report it to support@myindia.fit

Collection of Information by Third-Party Sites

The Platform may contain links to third-party websites not operated by Us. We are not responsible for the privacy practices of such third-party sites, and We encourage You to review their privacy policies independently.

Your Choices

• Promotional communications: You may opt out of promotional emails/SMS at any time using the unsubscribe instructions provided, or by writing to support@myindia.fit.
• Cookie Preferences: You may manage Your cookie preferences as described in the “Cookies and Similar Technologies” section below.
• Your Personal Information: Subject to applicable law, You may request access to, correction or updating of, or deletion of Your Personal Information. You may also withdraw consent where processing is based on consent. Certain information may need to be retained where required for legal, regulatory, taxation, accounting, fraud-prevention, or dispute-resolution purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the Platform, maintain sessions, remember preferences, understand how visitors use the Platform, improve website performance, prevent fraud, and, where applicable and with appropriate consent, support analytics and marketing activities.

Cookies may include strictly necessary cookies, functionality cookies, analytics cookies, and marketing cookies. Some cookies may be placed by third-party service providers used by the Platform.

You may manage or disable non-essential cookies through the cookie preferences available on the Platform or through Your browser settings. Disabling certain cookies may affect the functionality of the Platform.

Amendments

We reserve the right to revise this Privacy Policy at any time, at Our sole discretion. The updated policy will be posted on the Platform, and Your continued use of the Platform constitutes Your acceptance of the revised policy.

Contact Us

If You have any questions about this Privacy Policy, you may contact Us at support@myindia.fit.

Grievance Officer

In the event You have any grievance relating to this Privacy Policy, please contact Our Grievance Officer at the coordinates listed on Our Legal Entity page.