Refund Policy

This Refund Policy applies to purchases made through www.myindia.fit, operated and managed by Shoonyam Earth Pvt Ltd ("We", "Us", "Our"), and forms part of Our Terms & Conditions.

Order Cancellation

• You may cancel Your order free of charge before it has been shipped. Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, contact Us at support@myindia.fit  with Your order number as soon as possible after placing the order.
• We reserve the right to cancel any order at Our discretion, for example, due to stock unavailability, a pricing error, or suspected fraudulent activity, in which case a full refund will be processed.

Returns & Replacements

As VITO Energy Pouches are a consumable product, opened or used cans are not eligible for return, replacement, or refund, except in the following circumstances:

• You received a damaged, defective, or expired product;
• You received an incorrect item or an incomplete order;
• The product's outer packaging/seal was tampered with or broken at the time of delivery.

 In such cases, please contact Us within 48 (forty-eight) hours of delivery at  support@myindia.fit with your order number, a description of the issue, and photographs of the product and packaging. We will review the request and, where approved, We will offer an appropriate resolution, which may include a replacement or refund, depending on the nature of the issue and product availability.

Refund Process & Timeline

If a payment is successfully debited but the order is not confirmed due to a technical or payment processing issue, please contact Us at support@myindia.fit with the relevant transaction details. After verification, any amount due will be refunded to the original payment method in accordance with the timelines stated below.

• Approved refunds are processed to the original mode of payment used at the time of purchase.
• Refunds are typically initiated within 5–7 business days of approval and may take an additional 3–7 business days to reflect in Your account, depending on Your bank or payment provider.
• For prepaid orders that are cancelled before shipping, the full amount will be refunded. For orders cancelled by Us, a full refund including any shipping charges paid will be issued.

Non-Refundable Situations

• Change of mind after the product has been opened or used;
• Delay in delivery caused by an incorrect address provided by You;
• Requests raised after the 48-hour reporting window for damaged/defective/incorrect items, except where required by applicable law.

Need Help?

For cancellation, replacement, or refund requests, please contact Shoonyam Earth Pvt Ltd at support@myindia.fit and provide Your order number and relevant details. We aim to respond to and resolve eligible requests within 3–7 business days.