Shipping Policy

This Shipping Policy forms part of Our Terms & Conditions. Capitalised terms used but not defined here have the meaning given to them in the Terms & Conditions.

Serviceability

Please enter Your correct pin code at checkout to confirm whether Your delivery location is serviceable. Serviceability depends on the availability of reliable courier partners and any applicable legal restrictions on delivery to certain locations.

Order Processing & Delivery Timelines

• Orders are typically processed within 1–2 business days from the date of purchase.
• Once processed, Products are generally delivered within 3–7 business days, depending on Your location.
• During periods of high order volume, sales, or events beyond Our reasonable control (force majeure), delivery timelines may be extended.

Order Tracking

Once Your order is dispatched, You will receive an email and/or SMS with tracking details. If Your order is shipped in multiple packages, You will receive tracking information for each package separately.

Delivery

• Our delivery partner may contact You on the number provided at checkout to confirm Your availability to receive the order.
• Please ensure someone is available at the delivery address on the expected delivery date. As VITO Energy Pouches are intended for adults (18+) only, you are responsible for ensuring the product is not received or consumed by a minor.
• A maximum of 3 (three) delivery attempts will be made. If delivery cannot be completed after 3 attempts, the order will be cancelled and a refund processed as per Our Refund Policy, less any applicable return shipping charges.

Incorrect Address

We are not responsible for delays or non-delivery caused by an incomplete or incorrect address provided at the time of order. If the product is returned to Us due to an incorrect address, We will refund the order amount after deducting any courier/return charges incurred.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before You complete Your purchase. Charges may vary based on delivery location and order value, and certain orders may be eligible for free shipping.

Order Not Delivered But Marked "Delivered"?

If Your order shows as delivered but You have not received it, please contact Us at support@myindia.fit  within 48 hours, quoting Your order confirmation number, and We will investigate the matter promptly.